Humans + Bots: Designing Work People Actually Love
Let algorithms handle repetitive lookups while humans resolve exceptions and build relationships. One support team cut ticket triage time by 70%, then used the saved hours to launch a customer insights program that doubled satisfaction scores.
Humans + Bots: Designing Work People Actually Love
Be transparent: explain why, show prototypes early, and celebrate wins loudly. When a logistics firm named its first bot “Otto,” adoption soared because people felt included, informed, and proud to co-create the new way of working.
Humans + Bots: Designing Work People Actually Love
Short, applied learning beats long theory. Offer two-hour labs on building simple automations, then mentor real use cases. Subscribe to get our step-by-step playbook for Revolutionizing Business Operations with Automation Technology team upskilling.